A five-step workflow that turns enquiries into audit-ready responses—with AI assistance and human oversight at every stage.
An enquiry enters the system—from email, a case management system, or manual entry. Operantis creates a case record and extracts the core question.
The system searches relevant sources—legislation, regulations, guidance material, and previously approved responses—to find material that addresses the enquiry.
Every piece of evidence gets a stable identifier and content hash. When the draft cites [E1], you can trace exactly what it's referencing—even months later.
AI drafts a response using only the retrieved evidence. Every claim links to a specific source. The draft includes the model version and prompt version for reproducibility.
If the AI generates a citation that doesn't match retrieved evidence, the system flags it. No hallucinated sources make it through to review.
A qualified reviewer reads the draft, checks citations against evidence, edits if needed, and makes a decision: approve, return for rework, or escalate.
Approval requires completing a checklist and providing a rationale. This isn't optional—the system enforces it to ensure defensible decision-making.
On approval, the complete decision record is packaged: original enquiry, evidence set, draft versions, reviewer actions, and final response. Exportable as a single bundle.
Approved responses become precedents—searchable for future cases. Over time, the system gets faster and more consistent as your decision history grows.
The AI is an assistant, not an authority. Every response requires explicit human approval before it leaves the system.
Every claim traces to evidence. Every draft records its model and prompt. If someone asks "why did you say that?", the answer exists.
Approved responses become precedents for future cases. The more you use it, the more consistent and efficient the system becomes.
Designed for environments where decisions face FOI requests, ombudsman complaints, and ministerial enquiries. The audit trail is the product.
Walk through the reviewer interface with a sample regulatory case.
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